Shipping Policy
1.1 Shipping Duration
One of the most common inquiries from customers is “How long does it take to get my order?” Worry not because Hash Static Room provides you with free express post shipping on every order! Please take note that the free express post shipping commonly arrives around 2-3 business days in about all parts of the state according to Canada Post. However, if you are living in the provincial areas or in urban areas with small population, like Prince Edward Island and New Brunswick, the shipment of the orders will consume up to 4 business days.
1.2 Tracking Number Not Yet Provided
When you are done with the payment and your order is marked “processing” but Hash Static Room still didn’t give you a tracking number at 8 PM, please reach out to the site immediately so customer service will give you the answers to your queries. But if your purchase is marked “on hold,” Hash static Room has not yet received any payments and still waiting for an invoice.
1.3 Late Delivery/No Delivery Updates
Please note that the provided tracking number will tell you the expected delivery date; however, it is not the accurate date for your parcel to be delivered. There are times that your order will arrive earlier than the indicated date of delivery. But in cases when it is already past the delivery date and there’s no updates regarding your order, please do not hesitate to contact Hash Static Room. On the subject line of your email, indicate your order number and wait for the assistance by one of our customer service representatives. When your concern reaches us, the customer service representative will immediately get in touch with the agency to raise your concern and open a ticket of service for your parcel. The moment that Delivery Agency opens your service ticket, they will search for your package right away. However, the location of your parcel may take around three to 5 business days. When Hash Static Room usually demands for a package tracing, your order will not basically arrive at your door step on the following day, but worry not because we ensure you that our customer service representative will support you until you receive your order.
1.4 Package Failed to Reach the Customer
Although this situation does not happen frequently, Hash Static Room guarantees that your order is covered by all-inclusive insurance. This means that in cases where the Delivery Agency marks your package as lost or stolen, Hash Static Room will fully replace your order. Hash Static Room values the trust of its customers and is committed to providing confidence and peace of mind when shopping with us. However, replacement orders will not be issued if the tracking number for your parcel indicates “Delivered.”
1.5 Agency Tracking Number Indicates “Electronic Information Submitted by Shipper”
If the provided tracking number says that electronic data is sent by the shipper, then do not worry. Hash Static Room is given the choice to produce a tracking number in our establishment to guarantee effectiveness on packing and shipping out of your purchase. It is basically conducted to provide you with easy access and tracking experience for your order the moment it is dropped and scanned in the post office. This particular update will typically come between 7:30 to 8 PM. At that moment, you can immediately see some information regarding the shipped out parcel because it has embarked on its journey to your place.
2.1 From The Delivery Agency
“When our Track tool indicates that a letter or parcel was successfully delivered, it means the item arrived as addressed. Some addresses do not have deliveries directly to your door; you may need to check a second location like a mailroom, front desk, or safe drop location. Also, check with everyone in the household as another member of the house may have received or retrieved the item. If a signature is shown on Track, see if it matches anyone in the household who may have signed for the item, as we deliver to the address and not to the name on the item.”
2.2 Postal Staff Requiring Signature
For security and documentation purposes, signatures are being asked from recipients every time they receive a package. It is also necessary in securing your orders and investments. In cases that you do not want to affix your signature upon receiving the items, please create a note on Hash Static Room ’s “Check Out” page and write a detailed and solid reason as to why you are against the act. When you haven’t provided a note upon check out and your package is already tagged as “Delivered” by the Delivery Agency, then Hash Static Room has no responsibility and liability on your order if it is considered lost
2.3 Signature Necessary for Order
Hash Static Room exclusively ships out orders that require a signature. There is no exception. Hence, if you do not fancy receiving packages that demand your signature, do know that we are not liable for any lost parcels if the tracking number indicates “Delivered.” If you also do not desire to sign on your parcel, just leave a note upon check out saying that our packaging department is allowed to ship out your order with no signature. An important notice as of March 2020, Delivery Agencies put a temporary stop on package delivery with signature to lessen human-to-human contact due to Covid-19.
2.4 Delivery Agency Not Updating Tracking Page
Occasionally, Delivery agency might fails to update the scan or data of some packages. As a result, the parcel on the tracking page will appear to be still on process or undelivered. Note that most of the purchases arrive at your place at least 3 business days; but, it can be delayed in some cases because of unforeseen situations. If it is already the 5th day since the shipping out, please reach out to Hash Static Room immediately so we can raise the issue to the delivery agency.
2.5 Incorrect Address but Order Already on Process
Hash Static Room is not liable to packages that have been received by the wrong hands due to the customer’s fault. That said, place orders at your own risks and be mindful while making your purchase. Update the shipping and/or billing address right away or reach out to one of our staff immediately.
